Shipping

Depending on the complexity, all orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There might be delays around public holidays due to a high volume of orders and/or courier services disruptions. This is outside of our control and we are doing our best to get your orders shipped as soon as possible.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping for orders over $70 for NZ customers and over $100 for overseas customers. 

Shipping option for New Zealand

Estimated delivery time

Price

NZ Couriers / PostHaste (NZ) up to 2kg

1 to 5 business days

$8 NZD 

NZ Couriers / PostHaste (NZ) up to 5kg

1 to 5 business days

$10 NZD

FREE on orders over $70 NZD

1 to 5 business days

FREE

Shipping option overseas 

Estimated delivery time

Price

INTERNATIONAL COURIERS up to 5kg

3 to 6 business days

$45 NZD 

FREE on orders over $100 NZD

3 to 6 business days

FREE

Your order may be subject to import duties and taxes (including GST/VAT), which are incurred once a shipment reaches your destination country.CustomiseIt NZ  is not responsible for these charges if they are applied and are your responsibility as the customer.

Pickup

You can skip the shipping fees with free local pickup at 51 Raukawa Street, Stokes Valley, Lower Hutt 5019 (Wellington/NZ). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 1 pm to 5 pm on Monday to Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. 

If you haven’t received your order within 5 business days (NZ) 10 business days (overseas) of receiving your shipping confirmation email, please contact us at support@customiseit.co.nz with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@customiseit.co.nz